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Virtual PBX

We recently introduced a virtual PBX into our business. The system from 800PBX.com provides us with a toll free number, together with a local fax number. I have initially opted for their lowest cost option ($14.99) per month, this means that since a fax number is included, it is almost cheaper than what I used to pay eFax just for their fax service. $14.99 doesn’t get you that many minutes, but it is a good place to start and you can always upgrade later.

In choosing 800PBX I looked at several competitors. They were all more expensive and some did not allow me to have a number in my area code (858) so they were not an option for us.

There are many really cool things that I like about this service including:

  • You can set up several extensions (for people or departments, e.g. sales). Each virtual extension can be associated with several phone numbers (e.g. your cell number, office number, home number, a partners cell phone number). these numbers can be chnaged, if required, and the updates kick-in immediately Once someone calls your 800PBX number the system is set up with two options. Either it will hunt for you, trying each of the numbers you set up in turn, or it will call all the numbers at once.
  • You can have the system get the caller to announce themselves. The system then plays back the name to you so that you can decide whether to take the call or send it to voicemail.
  • When you get a voicemail you get an e-mail notification. You can then listen to the voicemail by dialing into the virtual PBX or you can log into your 800PBX account on the Web an hear the message on your computer.
  • You get several professionally recorded messages as standard as well as on-hold music. You also get one free message recorded by a voiceover artiste (although in our case he mispronounced Sian, which was predictable, I suppose). You can also record your own message and upload them to the system (I use Audacity and I had to try a few settings before this worked correctly).
  • The message callers hear depends on whether it is business hours or not (you set your business hours within your control panel).
  • Received faxes are delivered by email.
  • The system means that you can always be available to potential customers, wherever you are.

There are too many great benefits and features to describe in detail. If you are interested in trying the system you get a 15 day free trial by clicking here.